Sales Admin Senior Officer

A Sales Admin Senior Officer is a leadership role that bridges sales operations/administration and management functions. They ensure the sales process runs smoothly behind the scenes, supporting the sales people so they can focus on selling.

Key Responsibilities

Oversees the sales admin team, ensuring good performance, delegation, and balance of workload. Handles order processing & tracking (from order receipt, documentation, to delivery). Ensures orders are accurate, on-time, and compliant. Coordinates with other functions (HR, Finance, Operations, Marketing) especially on things like incentives/payouts, contracts, compliance, documentation, inventory or sales collateral. Monitors sales team performance via reports, dashboards, metrics; tracks trends and flags issues. Ensures administrative processes are audit ready, compliant with company policy or local regulation. Improves processes: finds inefficiencies in sales admin workflows and implements improvements. Manages customer-facing admin tasks: handling order-related queries/discrepancies, ensuring good customer documentation, sometimes coordinating with logistics and supply chain. Skills Needed

Strong organizational & time‑management skills. Must juggle many tasks and priorities. Attention to detail: order accuracy, documentation, reports, ensuring no mistakes. Analytical ability: to read reports, spot trends, measure performance, perhaps forecasting. Leadership & people‑management: to lead a team, coach, assign work, evaluate performance. Communication skills: both across teams (Sales, Finance, HR, Operations) and customer‑oriented where needed. Process improvement mindset: looking for ways to make sales operations more efficient.

Qualifications

• Several years (often 3‑5, or more) of experience in sales admin, sales operations, or a related support/admin function. Bachelor's degree
• Experience in sales admin tasks in the FMCG industry