Delivery and Support Assistant

Company Description

A2K Group Corporation advances digitalisation in the Philippines and globally by developing digital services, tools, and processes that support social and commercial needs. The company focuses on software and hardware solutions, practical training for learners and leaders, and investment in promising individuals and ventures that can reshape the digital landscape. Guided by a community-centered culture, A2K Group aims to help organisations optimize operations and build more efficient systems that benefit their stakeholders. Across its divisions, the company collaborates to deliver holistic solutions and accessible digitalization services that drive technological progress and empower others during their transition to digital workflows.

Role Description

The Delivery and Support Assistant is an entry-level, full-time hybrid role based in Bacolor, with some work-from-home flexibility. The associate reports directly to the Delivery and Support Manager and supports them across the day-to-day work of delivering and supporting A2K's digitalisation projects. The role starts with a six-month probationary period, with hands-on training in A2K's systems, tools, and delivery processes.

Day-to-day work includes preparing meeting

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s and summaries, keeping project documentation and records up to date, tracking tasks and deadlines across projects, scheduling meetings, preparing basic reports, and following up with internal teams on open items. The associate also helps prepare client-facing materials such as user guides, release

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s, and training content, which the Delivery and Support Manager reviews before they go out.

Associates who meet the performance standards set out in their employment offer move into a regular position and take on more ownership over time, including direct client communication and coordinating smaller projects.

Qualifications

• Organized and reliable with scheduling, documentation, and record management.
• Clear written and verbal communication, with the ability to summarize discussions accurately.
• Comfortable picking up new tools and systems quickly. No technical background is required.
• Able to manage several tasks at once, prioritize, and flag issues early.
• Proficient in office productivity tools (word processing, spreadsheets, email, and online collaboration platforms).
• Strong attention to detail when updating records, preparing reports, and maintaining documentation.
• Able to work effectively in a hybrid setup, onsite in Bacolor and remotely as needed.
• Experience in project coordination, administrative support, operations, or a related field is a plus. Fresh graduates are welcome to apply.
• Vocational, college-level, or degree qualification in business, information technology, or a related discipline is helpful but not required.