Customer Service Representative (Work from Home)

Key Responsibilities

Ø Responds to and resolves inbound phone calls and issues in a skillful and prompt manner.

Ø Updates customer profiles, comments, and maintenance screens with additional information.

Ø Forwards customer situations unable to resolve or not trained to handle for resolution.

Ø Performs proactive selling by offering phone features and companion items and closes sales appropriately.

Ø Resolves customer situations in first contact and forwards situations required to be handled by the Team Leader.

Ø Based on customer situation, is empowered to make decisions utilizing all current procedures.

Ø Maintains knowledge of all products offered.

Ø Maintains knowledge of current marketing efforts.

Ø Provides feedback through established communication channels to ensure those customers’ comments and opinions are being heard.

Ø Utilizes sales skills to actively retain customers. Promotes the benefits of the clubs and approval programs.

Qualifications

Ø Must have at least 6 months of experience in Customer Service or sales.

Ø Has time management skills and prioritization to balance multiple tasks and channels.

Ø Problem-solving and critical thinking skills to resolve complex customer issues.

Ø Must be able to provide own device for WAH set-up.