Global Services Associate (CSR - HR, Procurement, Payroll Account)

Ascendion is seeking a Global Services Associate to join our customer service team in a full-time capacity, based in Fort Bonifacio, Taguig City, Metro Manila. In this role, you will provide exceptional support to our clients across HR, Procurement, and Payroll accounts. This position is critical to maintaining our reputation for excellence and ensuring our clients receive the highest standard of service. You will be the key point of contact for resolving inquiries, processing requests, and delivering solutions that drive client satisfaction and business success. What you'll be doing

• Handle inbound and outbound calls, emails, and chat inquiries from clients seeking support with HR, Procurement, and Payroll services
• Process and resolve client requests efficiently and accurately, ensuring compliance with established procedures and service level agreements
• Provide technical guidance and troubleshooting support to clients utilising our platforms and systems
• Document all interactions and transactions in the customer relationship management (CRM) system with accuracy and detail
• Escalate complex issues to appropriate teams or management whilst keeping clients informed of progress
• Maintain comprehensive knowledge of HR, Procurement, and Payroll functions to provide informed support and guidance
• Identify opportunities to improve processes and client experience, escalating suggestions to management
• Meet or exceed performance metrics including call handling times, first-call resolution rates, and customer satisfaction scores
• Collaborate with cross-functional teams to ensure seamless service delivery and issue resolution
• Participate in training sessions and continuous learning initiatives to stay current with products, services, and best practices

What we're looking for

• Proven experience working in a customer service or call centre environment, preferably in back-office or professional services support roles
• Strong knowledge of HR functions, including recruitment, benefits administration, payroll processing, and employee relations
• Familiarity with procurement processes, vendor management, and purchase-to-pay cycles
• Experience supporting payroll operations, including salary calculations, deductions, and compliance reporting
• Excellent verbal and written communication skills with the ability to explain complex information clearly
• Proficiency in using CRM systems, enterprise resource planning (ERP) software, and Microsoft Office applications
• Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines
• Problem-solving mindset with the ability to think critically and find practical solutions
• Patience, empathy, and a genuine commitment to delivering exceptional customer service
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent attendance record and reliability
• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field is preferred

What we offer

At Ascendion, we are committed to creating a supportive and rewarding workplace where our employees can thrive. We offer competitive compensation packages, comprehensive health and wellness benefits, and access to professional development opportunities that support your career growth. Our inclusive workplace culture celebrates diversity and encourages innovation and collaboration. We provide flexible working arrangements where possible, employee assistance programmes, and opportunities to work on meaningful projects that make a real impact. We recognise and reward outstanding performance, and we invest in the continuous learning and development of our team members to help you advance your career with us.

About us

Ascendion is a leading global technology and business services company dedicated to delivering innovative solutions and exceptional service to our clients worldwide. We specialise in providing comprehensive support across HR, Procurement, Payroll, and other critical business functions. Our mission is to empower organisations to streamline their operations and achieve their strategic objectives through reliable, efficient, and client-focused service delivery. With a diverse workforce spanning multiple continents, we pride ourselves on our commitment to excellence, integrity, and continuous improvement. At Ascendion, we believe that our people are our greatest asset, and we foster an environment of collaboration, respect, and professional growth where everyone can contribute their best work. Apply nowIf you believe you have the skills, experience, and dedication to excel as a Global Services Associate, we encourage you to submit your application today. Join the Ascendion team and be part of a company that values your contribution and supports your success.