Inside Sales Specialist w/ Telco Exp (Permanent WFH/Morning)

Key Responsibilities

Lead & Opportunity Management

• Manage and follow up on inbound leads generated through Zoho CRM, primarily

SME prospects.

• Qualify opportunities and ensure accurate opportunity creation, assignment, andprogression within Zoho CRM.
• Conduct timely and systematic follow-up activities to maximise lead conversionrates.
• Maintain complete and up-to-date customer records and sales activities. Renewals & Recontracting
• Proactively monitor accounts approaching contract expiry and manage the renewalprocess.
• Engage customers to secure timely recontracts and minimise service disruptions.
• Collaborate with Account Managers on renewal strategies and commercialproposals.
• Drive improvements in recontract and renewal performance. Customer Retention & Win-Back
• Manage cancellation alerts, downgrade requests, and at-risk customer accounts.
• Execute structured retention and win-back initiatives to reduce customer churn.
• Identify customer concerns and work with Account Managers to implementrecovery plans.
• Maintain regular engagement with customers to strengthen long-term retention. Outbound Sales & Lead Engagement
• Conduct outbound prospecting activities on marketing-generated, AI-generated, anddormant leads.
• Re-engage previously lost opportunities and identify new sales opportunities.
• Qualify prospects and schedule follow-up engagements with Account Managerswhere required.
• Generate and maintain a healthy sales pipeline through consistent outreachactivities. Inbound Sales Hotline Support
• Support inbound sales enquiries during assigned rostered shifts.
• Assess customer requirements and qualify sales opportunities.
• Record all customer interactions accurately within Zoho CRM.
• Provide a professional first point of contact and coordinate appointments with

Account Managers when necessary. Collaboration & Reporting

• Work closely with Singapore-based Field Account Managers to support salesactivities and customer engagement.
• Provide regular updates on lead status, renewals, retention activities, and pipelineperformance.
• Maintain high standards of CRM data quality and reporting accuracy.
• Contribute to sales reporting through lead, conversion, renewal, and retentionmetrics.

Requirements

Experience & Qualifications

• Minimum 2–3 years of experience in Inside Sales, Telesales, Sales Support, Customer

Retention, or Account Management Support roles.

• Experience within Telecommunications, ISP, IT Services, Managed Services,Broadband, Cloud, or Technology industries is preferred.
• Proven track record in lead generation, opportunity management, customerrenewals, retention, and outbound sales activities.
• Strong communication, customer engagement, negotiation, and objection-handlingskills.
• Experience supporting Singapore-based sales teams is advantageous.
• Demonstrated ability to work independently and effectively in a remoteenvironment. Technical Skills & Tools
• Experience with Zoho CRM preferred, or equivalent CRM platforms such as

Salesforce, HubSpot, or Microsoft Dynamics.

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience using Google Workspace (Docs, Sheets, Meet).
• Familiarity with Microsoft Teams, Zoom, or similar collaboration platforms.
• Strong CRM opportunity management, pipeline tracking, and reporting capabilities