IT NOC Engineer

We’re Hiring: IT NOC Engineer

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world. Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day

IT NOC monitors, escalates, coordinates, and communicates business and operational incidents impacting the IT infrastructure, applications and services. Manila IT NOC is a team of Operators rostered over 24/7 who perform the real-time monitoring of events (alerts), email, messaging platforms and calls:​Raise incident tickets in response to monitoring alerts and reports from internal/external customers. Work with internal and external engineering teams to resolve an outage. Hands-on coordination and escalation of network and escalated incidents.​Manage and communicate the incident as per incident SLA. ​Maintain technical capability by constantly learning and keeping up to date with TPG’s product and services.​Provide excellent customer service to internal and external stakeholders.incident management - Understanding of ITIL Principles, specifically INCIDENT and SLA Management​

What We’re Looking For

• Graduate of BS IT, Engineering, or equivalent field
• Knowledgeable in NOC functions/processIP network knowledge and hands-on troubleshooting experience
• Good understanding of Internet, Ethernet, IPVPN and other ISP products and technologies. Strong documentation and communication skills (Verbal and Written)
• Has strong analytical thinking and technical aptitude
• Good incident management

skills and experience

• Good knowledge of support systems and processes
• Ability to work and interact with people within the business and meet project/task deadlines
• Results driven, high attention to detail with the ability to work with a sense of urgency
• Excellent interpersonal skills

Work Setup

• Location: Ortigas, Pasig City (Onsite)
• Shift: Dayshift, Monday-Friday

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork. Your Next Move

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.