CSR | Customer Service Representative | No Experience Required | Up to 23k

We are is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing call centre team. This is a full-time position based in Quezon City, Metro Manila. As a Customer Service Representative, you will be the frontline of our organisation, delivering exceptional support to our customers through various communication channels. This role is perfect for individuals looking to launch their career in customer service, as no prior experience is required. You will play a vital role in building strong customer relationships and ensuring satisfaction with our products and services.

Key responsibilities

• Respond to customer enquiries via phone, email, chat, and other communication channels in a timely and professional manner
• Provide accurate information about products and services to customers
• Assist customers with troubleshooting issues and resolving complaints
• Process customer requests, orders, and transactions accurately
• Maintain detailed and accurate records of customer interactions and transactions
• Follow company policies and procedures while delivering consistent, high-quality customer service
• Escalate complex issues to appropriate departments or supervisors when necessary
• Contribute to achieving team targets and performance metrics
• Build rapport with customers to enhance their experience and encourage loyalty
• Participate in training sessions to develop product knowledge and service skills

What we're looking for

• High school diploma or equivalent education level
• College Graduate — with or without BPO experience2 years of college completed with at least 6 months of BPO experience
• Willing to work fully onsite
• Willing to work on a night shift

schedule

• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in basic computer skills and typing
• Fluency in English; additional languages are advantageous
• Reliability and punctuality
• Positive attitude and willingness to learn and develop professionally
• Previous customer service or call centre experience is preferred but not essential, as training will be provided

What we offer

We believe in supporting our employees' growth and wellbeing. We provide a competitive salary package with remuneration up to 23,000 PHP monthly, depending on qualifications and performance. We offer comprehensive on-the-job training to equip you with the skills and knowledge needed to excel in this role. Our supportive work environment fosters teamwork and professional development, with opportunities for career progression within our organisation. We are committed to creating a positive workplace culture where your contributions are valued and recognised. We also provide standard employee benefits and a collaborative team atmosphere that promotes both professional and personal growth.

About us

We are a dynamic and forward-thinking company dedicated to delivering innovative technology solutions and exceptional customer service. We pride ourselves on maintaining strong customer relationships and providing reliable support across all our operations. Our mission is to empower businesses and individuals through technology whilst maintaining the highest standards of customer care. We foster a culture of continuous improvement, teamwork, and employee development, where every team member is valued and has the opportunity to grow with us. We are committed to creating an inclusive and welcoming workplace where diversity is celebrated and professional excellence is encouraged. Apply nowIf you are ready to launch your career in customer service and become part of our dedicated team at Nezda Technologies, Inc., we would love to hear from you. Please submit your CV and a brief cover letter outlining your interest in this position. Join us and make a difference in our customers' lives whilst developing your professional skills in a supportive environment.