PRE-SALES TECHNICAL SUPPORT

Job Summary: The Pre-Sales Technical Support is responsible for providing technical expertise to support the sales team in the sales process. This includes working alongside the sales team to engage with potential clients, understand their technical requirements, conducting technical presentations and propose tailored solutions that aligns with the customer’s requirements. The role requires a blend of technical knowledge, communication skills, customer-facing experience, and the ability to translate technical concepts into business value for customers. Duties and Responsibilities: Pre-Sales Support: Act as the technical point of contact for prospective clients during the sales process. Work closely with the sales team to understand customer business needs and requirements to recommend appropriate solutions. Participate in customer meetings to gather technical requirements and understand pain points. Conduct product demonstrations, presentations, and explain technical features in a way that aligns with client needs. Address customer technical questions and concerns to ensure product suitability. Solution Design and Communication: Act as a liaison between the sales team and the technical team, ensuring both parties are aligned on client requirements. Identify potential technical challenges and collaborate with product support and development teams to customize or configure solutions as needed. Provide feedback from customers to the product and development team for continuous product improvement. Technical Documentation and Proposal Creation: Work with the sales team to craft technical proposals aligned with the customer’s need. Create technical documentations, user guides, and FAQs to ensure customers are fully informed. Customer Relationship Management: Ensure effective communication and alignment between the sales team and the client’s technical team. Job Qualifications: Bachelor’s degree in Information Technology, Computer Science, Engineering, or any related field. Candidates with 1–2 years of experience in technical support, pre-sales, or related

FRESH GRADUATES ARE WELCOME TO APPLY!Good understanding of IT systems, software solutions, or ERP technologies. Competent communication and presentation skills, with the ability to clearly explain system solutions, technical concepts and workflows in a business-friendly manner to both technical and non-technical stakeholders. Experience in creating technical documentation, system workflows, proposals, or presentations. Good problem-solving and analytical thinking skills. Customer-oriented mindset with excellent interpersonal skills. Ability to work collaboratively with sales and technical teams. Willingness to learn new technologies and adapt in a fast-paced environment.