US Customer Service & Data Review Specialist

RESPONSIBILITIES:Ø Respond to customer and employee tickets provided through our queue system.Ø Email correspondence with customer/distributor to gather information and updated customer data. Provide the form needed by customers and follow up on a preset schedule to receive data back from the customer in a timely fashion.Ø Evaluating the forms and assessing customer needs to give exceptional customer service.Ø Research data needed on United States state and Outside United States. Completes outbound clinic call projects as needed.Ø Performing outbound calls to clinic and customers for inquiries and/or verifications needed.Ø Catalogue responses and provide necessary and useful reports.Ø Search and review clinic/facility licenses and/or certifications to proceed in product shipping.Ø Develop and implement retention strategies to reduce customer churn and increase loyalty.Ø Monitor customer accounts to identify patterns of dissatisfaction or potential cancellations.Ø Engage directly with customers via phone, email, or chat to resolve issues and rebuild trust.Ø Analyze customer feedback and behavior to recommend improvements in products, services, or processes.Ø Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)Ø Other duties as assigned.