Customer Service Bookings Clerk

You will be the first voice customers hear when they call to book their car in for a service at an established Australian new vehicle dealership in Perth, Western Australia. This is a regular weekday day shift with no night shifts and no weekends.

Key responsibilities

• Answer incoming service calls and find out what the customer needs
• Book cars into the workshop for servicing and repairs
• Answer common questions and pass complex issues to the service advisors
• Reply to customer emails and process online booking requests
• Keep customer records accurate and log the outcome of every call
• Recommend relevant services when appropriate under client guidelines
• Share FAQs and issues customers often encounter to the team

About you

• Strong spoken English and listening skills — you should be clear, confident and comfortable with different accents
• Good written English for emails and customer

note

• sExperience in customer service, ideally as a service advisor, service receptionist, service admin or in a voice-based role
• Comfortable using computers, email and Microsoft Office

Organised, detail-oriented and able to manage calls and admin tasks at the same timeA quiet, private workspace at home with reliable internet and a backup connection, such as mobile data

• Willing to follow data security requirements when handling customer information; calls may also be recorded for quality and training
• Toyota or automotive experience is an advantage, but training will be provided

Benefits

• Monthly salary of PHP 26,000 - PHP 36,000, depending on experience, plus 13th month pay
• Weekly salary payout
• Work from home

Paid overtime

• Paid Leave credits upon regularization
• Paid Birthday Leave upon Regularization
• Company engagement activities and team-building events
• Employee recognition and rewards programs
• Flexible work arrangements (subject to role and performance requirements)
• Company laptop provided
• HMO after 3 months with the company
• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG contributions)
• Paid training on Australian service processes, the dealership's systems and Australian customer communication