Technical Help Desk

Duties and Responsibilities

Answers telephone inquiries, requests and complaints on all services. Responsible for monitoring and troubleshooting clients network and ensured that all outages and problems were properly documented, resolved and closed out, which includes ensuring that the customer been contacted with a resolution. Maintain DOBS System particularly in trouble ticketing log. Equipment preparation needed for the restoration. Coordination with last mile contractor and field operation for the restoration activity. Follow-up all pending outage reports forwarded to concerned sections. Handle restoration/ ticketing for special projects. Job

Qualifications

Must a graduate of BS IT, BS ECE, CpE or any technical related course. Good communication skills, both oral and written. Preferably with telecommunication experience but not required. Experience in Customer Service under Technical Support account is a plus. Willing to work in a shifting schedule. Fresh graduates are encouraged to apply.