Project Management Support

• Project Management Support (Remote - Philippines)
• Company: Newline Group Ltd
• Location: Remote (Philippines)
• Employment Type: Full-time

About Newline Group

Newline Group Ltd is a leading supplier and installer of showers for group home builders and commercial projects across New Zealand. We take pride in delivering high-quality products and exceptional service to our customers. As our business continues to grow, we are looking for a dedicated Project Management Support to join our team remotely from the Philippines.

Key Responsibilities

• Enter project

schedule

s into Accredo based on information from builders and customers.

• Track and report key dates and job progress to the Project Manager.
• Prepare job cards with all essential details for installers (site info, access, contacts, product, etc.).
• Link and manage all required QA (Quality Assurance) documents for each job.
• Coordinate Health & Safety paperwork, including Site-Specific Safety Plans (SSSP).
• Manage the Aftersales inbox—responding quickly and professionally to customer inquiries.
• Log service jobs in Accredo/Smartsheet and ensure they’re properly tracked and completed.
• Follow up relentlessly until each case is resolved and closed.
• Document all interactions and resolutions clearly in Smartsheet and internal systems.
• Perform other tasks as needed to support the Project Management and wider Operations team

Key Performance Indicators (KPIs)

• Response Time: Maintain fast and effective communication with customers.
• Customer Satisfaction: Positive feedback and minimal repeat issues.
• Process Accuracy: Maintain up-to-date and properly documented records.
• Pay: Php350.00 - Php400.00 per hour
• Work Location: Remote