Customer Service Representative – (AP00041)

Job Detail

• Location: Remote (Latin America, South Africa (primary), Philippines)
• Compensation: 800 – 2000 USD/month, depending on experience and location
• Work Schedule: US Business Hours

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

Job Description

We’re building a pool of customer service professionals who can handle inbound and outbound customer interactions for US-based companies. The most active industry hiring for this role is home services (HVAC, plumbing, electrical, cleaning, roofing), but demand also comes from finance, real estate, healthcare, and other service-based businesses. The day-to-day is phone-heavy. You’ll be answering calls, helping customers with questions and issues, scheduling appointments, updating records in a CRM, and making sure every interaction is handled professionally. Some roles also include outbound follow-ups, light upselling, or handling complaints and escalations.

Key Responsibilities

Answer inbound calls and respond to customer inquiries via phone, email, and chat.

Schedule appointments and coordinate service bookings.

Log interactions, update customer records, and maintain accuracy in CRM or service management tools.

Follow up with customers on open issues, service confirmations, and feedback.

Handle complaints and escalations with professionalism and empathy.

Support outbound follow-ups including appointment reminders, satisfaction checks, and light upselling when applicable.

Collaborate with internal teams to resolve customer issues quickly.

Qualifications

1+ years of experience in a customer service, customer support, or call center role.

Comfortable handling a high volume of phone calls.

Strong spoken English with clear pronunciation and confident phone presence.

Experience using a CRM or service management tool (Service

Titan, HubSpot, Housecall Pro, Jobber, Zendesk, or similar).

Basic proficiency with Excel or Google Sheets.

Reliable internet and a quiet home office setup.

Able to work US business hours.

Patient, empathetic, and able to stay calm under pressure.

Note: This posting is part of our Active Talent Pooling. By applying, you’ll join our network of professionals who are first in line when opportunities arise. While this role is not tied to an immediate opening, we regularly match qualified candidates with client needs as they come in, giving you a head start when the right fit appears.

Resume Submission Guidelines

★ To help us review your application efficiently, please submit your resume in text-based PDF format only.

★ Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

★ Important: For timely processing, both your resume and introductory video must be submitted in English.

Required skills