Home Lending Accounts Specialist II

Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while treating customers with respect and responding with empathy. This role offers the opportunity to make positive contribution to the business and continuous development of your skills and capability thus providing a rewarding career path. At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day. As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from Mortgagors . By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast-paced environment

• Job responsibilities: Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Takes ownership of each customer interaction while treating them with respect and responding with empathy
• Works both independently and in a team environment
• Abides by all applicable regulatory and departmental practices and procedures
• Required qualifications, capabilities, and skills: Customer support experience required, either by phone or face-to-face
• Computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Experience in handling voice-function is a must Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support

• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions