Tier 2 Technical Support | WFO | Taguig

We are currently on the lookout for a new Tier 2 Technical Support to join our team at Cloudstaff, the #1 Workplace Everywhere!

Resolve complex escalations across Billing, Accounts, Domains, Email.

Deliver exceptional customer experience while meeting productivity targets.

Investigate domain lifecycle, DNS, and registrar-related issues.

Report defects in JIRA and manage high-severity incidents.

Collaborate with Product and Engineering during platform incidents.

Coach agents on product behavior, workflows, and best practices.

Support Team Leads on sensitive, high-impact cases.

Qualifications and Requirements

2+ years Tier 2 or Tier 3 support experience.

Strong expertise in DNS, domains, and registrar tools (Central

Nic, Open

SRS).

Experience handling billing escalations using Stripe or PayPal.

Proficiency with BrowserStack/Lambdatest, Chrome DevTools, Google Cloud Logs, and diagnostics platforms.

Working knowledge of APIs and tools like Swagger.

Strong judgment handling billing, policy, and account safety.

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible

schedule

s, meaningful perks and a collaborative team environment