Virtual Patient Care Coordinator (WFH/Hybrid – Alabang)

• Job Title: Virtual Patient Care Coordinator (WFH/Hybrid – Alabang)
• Salary: Up to ₱35,000 total package
• Work Schedule: Night shift, Mondays to Fridays (may vary slightly, depending on client needs)
• Setup: Hybrid – 2x/week onsite for the first month, then 1x/month; equipment provided

About the Role: We're looking for a friendly and organized Virtual Patient Care Coordinator to support a U.S.-based physical therapy client. You'll welcome patients via video, verify their insurance and eligibility, handle appointment scheduling, and assist with routine admin tasks. Key Responsibilities: Greet patients via video call

• Review and update electronic medical records
• Verify insurance coverage and eligibility
• Communicate with insurance providers
• Schedule appointments based on treatment plans
• Handle general office and admin tasks
• Qualifications:BPO customer service experience
• Knowledge of U.S. insurance (verification & pre-authorization) is a plus
• Strong English communication skills
• Familiarity with EMR systems is a plus
• Direct experience in physical therapy (clinical, administrative, or patient coordination roles) is a strong plus

Additional

Note

• s: This is a full-time role with Civicom (not freelance)
• Candidates who live within an hour to Alabang are preferred
• Onsite work required during power/internet issues (Business Continuity Plan)

If you’re the person we’ve been looking for, you can expect: To create and be part of something truly remarkable Full-time employment with the opportunity of regularization in as short as 3 months

Competitive salary package based on talent and experience Company-sponsored Health Maintenance coverage for your needs on Day 1Q1, Q2, and Q3 Performance Bonuses 10 accrued Sick Leave credits in a year, unused of which is commutable to cash10 Vacation Leave credits in a year, among others Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People About Civicom Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable. In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well. Join Our Team at Welcome

Ware At Welcome

Ware, a business unit of Civicom, we're reshaping the future of front desk operations with our groundbreaking virtual receptionist platform. Our mission is to streamline customer service experiences across various industries, leveraging state-of-the-art kiosks and customizable software to ensure operational excellence and superior service delivery. As a member of our team, you'll contribute to a culture of innovation, where your work directly enhances the efficiency and effectiveness of businesses worldwide. You'll engage with advanced technologies in a collaborative environment, dedicated to providing secure, reliable, and user-friendly solutions. Why Choose Welcome

Ware?

• Be part of a forward-thinking company that values creativity and innovation.
• Work with cutting-edge technology that makes a tangible difference in various sectors.
• Join a supportive team committed to professional growth and development.
• Contribute to a service that prioritizes security and user experience, with a strong adherence to HIPAA compliance. We invite you to be a part of our journey at Welcome

Ware, where your contributions will not only propel your career but also redefine the standard of customer service in today's fast-paced world.