Customer Service Representative (Voice) | Onsite | Makati | Up to PHP35K

Customer Care Excellence for Purpose-Driven Outsourcing and Offshoring

Exceptional customer experiences create lasting brand loyalty in fast-moving consumer markets. The Customer Service Representative (Voice) strengthens that connection through empathetic support, accurate resolutions, and consistent service excellence. Supporting VIPdesk Connect's outsourced customer experience operations, this opportunity gives top 1% talent international exposure, meaningful development, and a long-term global career with Emapta in a people-centered environment built for sustainable success. Snapshot

• Employment Type: Full-time
• Salary: PHP 30,000-PHP 35,000Work Setup: Onsite, Makati
• Shift: Night Shift, 9:00 PM-5:00 AM EST, Weekends OffBenefits
• Day 1 HMO coverage with free dependent

Competitive Salary Package

• Night differential pay to maximize your earnings
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta

benefits

• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

High school diploma or General Educational Development (GED) certificate1-3 years of customer service experience in a call center or high-volume support environment

Background in supporting customers within the DTC, CPG, VMS, or wellness industry preferred

Proven ability to consistently maintain a Customer Satisfaction (CSAT) score above 90%Proficiency in CRM platforms, with Salesforce experience considered an advantage

• Demonstrated capacity to manage at least 100 customer interactions daily across voice, email, and chat channels
• Strong written and verbal English communication skills
• Ability to remain calm, professional, and solution-focused during escalated customer situations
• Excellent time management, multitasking, and organizational skills
• Dedicated, distraction-free workspace suitable for remote training or business continuity

requirements

Responsibilities

Manage high-volume inbound customer voice interactions while delivering exceptional service. Provide empathetic, solution-focused support while maintaining professionalism and brand standards. Meet or exceed key performance metrics, including Customer Satisfaction (CSAT), Average Handle Time (AHT), Service Level Agreements (SLAs), productivity, and resolution targets. Navigate multiple systems simultaneously while maintaining accuracy, efficiency, and data integrity. De-escalate challenging customer situations while upholding company policies and preserving customer trust. Maintain complete, accurate, and timely case documentation for all customer interactions. Collaborate with internal teams to resolve complex customer concerns and improve overall service delivery. About the Client

Since 1997, VIPdesk Connect, Inc. has redefined customer experience through premium, human-centered service that strengthens brand loyalty. Building on its luxury concierge heritage, the company now supports leading organizations across retail, hospitality, travel, consumer products, membership, and financial services. Its achievements include becoming a certified B Corporation and Women's Business Enterprise, maintaining an 85% female workforce, and pioneering remote customer support since 2001. Today, VIPdesk pairs innovative technology with exceptional talent to deliver tailored, memorable brand experiences worldwide every day. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!