MANAGER - L3 TECHNICAL SUPPORT
Metro ManilaPosted 9 hours agoJobStreet
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About the role
Job Details: We are seeking a Manager for Level 3 Technical Support to lead our advanced technical support group, manage critical escalation incidents, and drive system reliability.POSITION: Manager - L3 Technical Support
- WORK SETUP: Hybrid / On-site
- JOB RESPONSIBILITIES:Manage L3 support engineers and ensure strict SLA adherence for complex technical incidents
- Serve as highest escalation point for critical system bugs, infrastructure failures, and client issues
- Partner with engineering, DBA, and network teams to drive root cause analysis and permanent fixes
- Oversee service management processes and technical knowledge base development
- QUALIFICATIONS:Bachelor's degree in IT, Computer Science, or Engineering
- At least 5+ years experience in advanced technical support operations with leadership experience
- Strong background in system administration, networking, and ITIL incident management
- Excellent conflict resolution and client management skills
- BENEFITS:Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)13th Month PayHMO / Medical Insurance Coverage
- Paid Vacation & Sick Leaves
- On-Call / Standby Allowances
HOW TO APPLY: Please submit your updated CV/Resume to iestudillo@absi.ph along with your answers to the screening questions below: Saang lungsod ka kasalukuyang nakatira? Ilang taon ang karanasan mo sa L3 Technical Support at Operations Management? Amenable ka ba sa shifting or on-call rotation pag may critical outage? Expected Salary: Notice Period / Availability: Send your complete CV and answers to iestudillo@absi.ph with the subject line: L3 Support Manager Application - [Your Full Name]
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