NOW HIRING | Customer Service Representative - Financial | Voice Account

NOW HIRING! MULTIPLE CAREER OPPORTUNITIES Looking for your next career opportunity? We are currently hiring for the following positions: 1. CUSTOMER SERVICE REPRESENTATIVEBanking & Financial Services Account

Key Responsibilities

• Handle inbound customer calls related to banking and financial services
• Assist with account, transaction, and banking-related inquiries
• Resolve customer concerns at first point of contact
• Maintain service quality and meet KPIs such as AHT, resolution, and customer satisfaction
• Follow company policies, procedures, and compliance requirements
• Work in a target-driven environment with rotational shifts, including weekends and holidays

Qualifications

• Strong English verbal communication skills
• Basic understanding of banking/financial products
• Excellent telephone and interpersonal skills
• Willing to work rotational shifts, including night/midnight/graveyard shifts
• HSC with at least 18 months contact center experience, OR
• Graduate and above with at least 9 months contact center experience
• Inbound customer service/contact center experience preferred 2. USRN SUPPORTA healthcare support role involving approximately 85% web-based interactions and 15% telephonic patient engagement. Key Responsibilities:
• Review and triage patient tickets based on established clinical workflows
• Handle medication refill requests and side-effect assessments
• Conduct PDMP checks and identify potential medication-related red flags
• Manage inbound and outbound patient calls through Genesys
• Coordinate and manage patient appointments
• Identify crisis indicators and escalate high-risk cases according to protocol
• Maintain accurate clinical documentation
• Complete a target of 55+ triage tickets per workday
• Ensure compliance with HIPAA, clinical protocols, and healthcare regulations

Required Competencies

• Clinical assessment and triage skills
• Medication management knowledge
• Critical thinking and decision-making
• Crisis identification and escalation
• Strong patient communication skills
• Excellent documentation and attention to detail
• Ability to work in a fast-paced and structured environmentSystems/Tools: eClinical

Works (eCW), Genesys, PDMP, and internal scheduling platforms 3. SAFETY SPECIALISTKey Responsibilities:

• Prepare source documents and enter key data into enterprise systems
• Perform initial data entry and “Book In” of new safety cases
• Append additional information and documents as received
• Access and manage cases in Argus
• Code, enter, and review case data
• Ensure accuracy and completeness of safety information

Qualifications

• Registered Nurse, Registered Pharmacist, or Life Sciences Graduate
• Minimum 3 years of healthcare experience
• Minimum 2 years of Pharmacovigilance experience
• Strong computer and database skills

INTERESTED? APPLY NOW!Send your updated CV/resume and indicate the position you are applying for. Don’t miss out on these exciting opportunities! #Hiring #NowHiring #JobOpening #JobStreet #BPOJobs #Healthcare

• Jobs #USRN #Registered
• Nurse #Pharmacovigilance #Safety

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Account #Customer

Service #Banking

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Opportunity #Philippines

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