Multilingual Helpdesk Technician Specialist (Italian)
Stefanini
Pasay City, Metro ManilaPosted 10 days agoJobStreet
Setup
Remote
Type
Full-time
Level
Mid-level
Salary
Not listed
Closes
Open
Skills mentioned
Customer ServiceTechnical SupportNetworkingCommunication
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About the role
Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Italian. Key responsibilities
- Provide restorative or maintenance actions to resolve end-user problems
- Resolve account specific technical, customer, end-user issues
- Respond to end-user problems based on standard procedures
- Correctly track incidents and calls, including entering data into the database timely and accurately
Key requirements
- Bachelor's degree or vocational in IT-related courses is a plus
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
- Basic hardware knowledge
- Basic software knowledge
Basic networking
- Average written and spoken communication skills in one or more languages including but not limited to English and Italian
- Able and willing to take several calls a day when necessary
- Familiarity and good working knowledge in PC hardware and software troubleshooting
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus
- Prior BPO experience in Technical Support is a plus
Work setup: 1–2 months of onsite training in Pasay, Philippines, followed by a temporary work-from-home setup until further notice.
Sourced from JobStreet · posted 10 days ago · you apply on the original site