Admin & Customer Service Representative | Onsite | Cebu | Up to PHP25K

Keep U.S. Communities Running Through Exceptional Service and Support

Great communities depend on responsive service behind every request, record, and resolution. The Admin & Customer Service Representative keeps U.S. property operations connected through homeowner support, vendor coordination, and administration. Make an impact on community management while developing specialized international expertise and growing a long-term global career with Emapta's top 1% talent. Your Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Onsite, Cebu
• Salary: PHP 20,000-PHP 25,000Exciting Perks Await! Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta

benefits

• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 2 years of experience as a Customer Service Representative
• Excellent written and spoken English communication skills
• Strong familiarity with Google Workspace and web-based tools
• Willingness to work the night shift with a flexible

schedule

• Strong organizational skills and attention to detail
• Strong multitasking skills and ability to work independently
• Open communication skills and a team-oriented mindset

Your Daily Tasks

Customer Service and Communication

• Respond to emails and phone calls from vendors, board members, and property owners
• Handle U.S. customer and vendor calls through IP telephony
• Communicate operational requirements with U.S. clients and vendors
• Deliver exceptional customer service as the first point of contact

Ticket and Operations Management

Manage and update tickets through the Vantaca system

Coordinate with a Chicago-based Community Manager

• Facilitate daily operations across an assigned property portfolio
• Resolve association requests through an online ticketing system

Documentation and Administrative Support

• Research and resolve payment issues related to Accounts Receivable (AR) and Accounts Payable (AP)Track and maintain documentation and operational records
• Prepare documents for signature through Docu

Sign

About the Client

Our client is a U.S.-based global workforce partner specializing in community and property management support. They build dedicated, full-time teams that integrate directly into clients' operations, supporting community management companies and residential associations. Their professionals provide customer service, administrative support, property management assistance, vendor coordination, accounting, and operational services. With teams across the United States, Philippines, and Colombia, they combine industry-specific expertise, structured training, and embedded workforce solutions to help community management organizations strengthen service, improve efficiency, and scale operations effectively. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!