Technical Support Engineer

• Position Title: Technical Support Engineer, Field Engineer
• Reports to: Technical Support Manager

JOB SUMMARY

A Technical Support Engineer/Field Engineer helps resolve technical issues within different components of computer systems. This may include software, hardware, and other network-related internet problems.

Technical support engineers are highly skilled in fixing technical problems, including network configuration and account setup. They provide prompt solutions to address customer complaints through on-site support.

JOB RESPONSIBILITIES

A technical support engineer provides enterprise-level support to customers.

Ability to conduct research, diagnose, troubleshoot, and resolve network issues with client satisfaction in mind.

• Diagnose and troubleshoot both ethernet and fiber optic network issues, including connectivity problems, hardware failures, and software issues.
• Attend pre-arranged

schedule

s for onsite troubleshooting.

• Coordinate with other technical teams, including the network operations center (NOC) and technical support teams, to ensure seamless service delivery.
• Provide detailed and informative documentation of all issues encountered for data gathering.
• Adhere to all safety protocols and ensure compliance with company policies and industry standards while working onsite.
• Manage a variety of complaints from clients located in different areas.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Electronics and Communication Engineering or any related field.
• Proven experience in a technical support role, preferably within the telecommunications industry.
• Understanding the physical and logical infrastructure of ethernet and fiber optic networks.
• Ability to work in various environments, especially indoor settings and confined spaces.
• Job Type: Full-time
• Pay: Php20,000.00 - Php22,000.00 per month

Willingness to travel

• 100% (Preferred)

Work Location: In person