Retail Sales Specialist

We are looking for a results-driven Regional Key Account Sales Specialist – Retail to drive sales growth by acquiring new clients, managing key accounts, and building long-term strategic partnerships. The role focuses on achieving sales and collection targets, strengthening customer relationships, negotiating business agreements, and working with cross-functional teams to deliver excellent service and sustainable account growth.

Key Responsibilities

Sales & Business Development

Achieve monthly, quarterly, and year-to-date sales targets by acquiring new clients and growing existing accounts. Work closely with the Head of Regional Key Account Department to identify sales opportunities, forecasts, and potential accounts. Identify and engage prospective clients through sales calls, client visits, referrals, and other business development activities. Present PSACC's services, rates, and solutions based on customer requirements. Develop and maintain a strong sales pipeline and convert qualified prospects into active clients. Generate referrals from existing customers to expand the client portfolio. Key Account & Customer Relationship Management

Manage and maintain strong relationships with key retail accounts. Conduct regular client visits and business reviews to understand customer needs, gather feedback, and identify opportunities for improvement. Develop account strategies and relationship-building plans to strengthen long-term partnerships. Negotiate and renew customer agreements and contracts, ensuring terms remain aligned with business requirements. Work closely with Marketing, Sales Support, Shore Operations, and other departments to address customer requirements and enhance service delivery. Collection & Account Management

Monitor collection performance and support the achievement of account collection targets. Coordinate with collectors and clients regarding outstanding balances and payment concerns. Monitor accounts with high Days Sales Outstanding (DSO) and develop appropriate account management strategies. Conduct client visits and follow-ups to support timely collection and reduce outstanding receivables. Claims & Service Quality

Work with the Claims Team to investigate and validate customer claims. Review supporting documents and coordinate with relevant teams to determine appropriate action. Collaborate with Shore Operations and consignees to address service issues and develop corrective action plans. Monitor the implementation of agreed action plans to help maintain or reduce customer claims. Market & Business Insights

Gather customer feedback and market insights to identify opportunities for improving PSACC's products and services. Identify emerging customer needs and recommend opportunities for service or portfolio enhancement. Monitor account performance, market trends, and competitive developments relevant to assigned accounts.

Qualifications

Education

Bachelor's Degree in Sales, Marketing, Business Administration, or any related field. Experience

At least 3 years of experience in sales, key account management, customer service, or client relationship management. Experience in shipping, logistics, transportation, retail, or related industries is an advantage.