DE033230-Customer Service Associate
Accenture in the Philippines
Taguig, National Capital Region, PhilippinesPosted 2 days agoLinkedIn
Setup
On-site
Type
Full-time
Level
Junior
Salary
Not listed
Closes
Open
Skills mentioned
Customer ServiceLegal
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About the role
- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES:
- Handle inbound and/or outbound customer calls.
- Respond to customer inquiries and provide accurate information.
- Resolve customer issues, complaints, and escalations in a timely manner.
- Document customer interactions and update records in the system.
- Meet service level agreements (SLAs), productivity, and quality targets.
- Follow established processes, scripts, and customer service guidelines.
- Coordinate with supervisors or support teams for complex concerns.
- Build and maintain positive customer relationships through professional communication.
- Ensure compliance with company policies, data privacy, and security requirements OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS
- Standard Voice Profile; no domain
- With at least 6 months of work experience
- Claims domain is preferred
Sourced from LinkedIn · posted 2 days ago · you apply on the original site