Project-Based Customer Service Representative – US Retail

After submitting your application, you may join our Digital Recruitment Hub for a streamlined one-day hiring process, available Monday to Friday, from 10 AM to 6 PM MS Teams link: https://tinyurl.com/247aiPHLWho are we We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees, we have been certified as a great place to work in the Philippines and have delivered exceptional consumer experiences since 2006. Why join us Enjoy paid training Discover career opportunities Have allowances Earn performance bonuses

Qualifications

You’re the perfect fit if You’re 18 years old and above High School Graduate with at least six (6) months of call center experience or

Senior High School graduate and up with or without call center experience. Willing to work on-site With excellent oral and written communication skills Can educate customers on inquiries and other product information Able to handle issues and complaints in a professional manner Job

Responsibilities

• Responsible for delivering customer satisfaction and problem resolution to the client’s customers
• Responsible for resolving customer needs, concerns, and problems
• Responsible for educating the customer on detailed product information
• Responsible for customer case documentation

Responsible for proper escalation, transfer and redirection of customer concerns. Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction

Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation