Print Design Specialist / Graphic Design / CSR | Onsite | Shifting/Night Shift

This will be Work Onsite in Shaw, Mandaluyong and Night Shift/Shifting schedule. This position is a combination of Customer Service and Print Design. Join our team as a Print Specialist - Design, where you'll be the key to enhancing customer satisfaction by resolving print quality and design issues. Use your expertise to bridge the gap between customers and internal teams, ensuring flawless orders and an exceptional experience every time! What you’ll do: Effectively support Print customers directly to resolve complex Print Quality issues: Support users directly across different modalities (email, live chat, or phone in the future), utilizing guidance on procedures and policies to resolve user issues. Serve as an escalation point, as needed

Leverage knowledge of Print file design to assist customers in troubleshooting Print issues relating to design, file export, color, image, quality, etc. Use tools like Adobe Photoshop or In Design. Find and address common opportunities: Be the voice of the users and constantly advocate for continuous improvement, ensuring that issues are corrected at the source. Support users with other queries: Support customers on non-design issues as volume or ticket flow requires. What WE Need: Has Customer service skills such as issue/root cause diagnosis, empathetic resolution, effective communication

• Must be highly proficient in industry standard design software (Acrobat Pro, Adobe Illustrator, Photoshop, InDesign) and other applicable programs
• Ability to work on a shifting

schedule

Strong attention to detail and willingness to learn existing and contribute to creating new workflows

Time-management skills

• Excellent communication skills, both written and verbal
• It would also be advantageous if you have: Proficient knowledge of Canva
• Proficient knowledge of prepress and printing standards
• Proficient knowledge of CMYK, RGB, color modes, conversion
• Organizational skills, adaptability and composure under fire are equally important
• Production design experience