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ClearSource BPO, Inc.

PH Registered Nurse (PHRN) | Pioneer Account | Day 1 HMO!

ClearSource BPO, Inc.

Pasig City, Metro ManilaPosted 4 days agoJobStreet

Setup
On-site
Type
Full-time
Level
Mid-level
Salary
Not listed
Closes
Open

Skills mentioned

Customer ServiceNursingLegalInsurancePharmaceuticalCommunicationLeadership
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About the role

As a Nurse Coordinator, you will support a global healthcare organization dedicated to advancing life-changing treatments by connecting patients with clinical research opportunities. You will help accelerate medical discoveries by improving patient participation in clinical trials worldwide.

Key responsibilities

  • Make and receive calls from patients and caregivers interested in participating in clinical research studies, providing information and assessing eligibility
  • Follow a structured 8-hour, 5-day work schedule, including designated breaks and lunch periods
  • Utilize multiple systems to accurately document and manage patient information while on calls
  • Follow approved scripts and procedures while maintaining a professional and empathetic approach
  • Apply active listening skills to gather, confirm, and clarify patient information
  • Evaluate patient eligibility based on study

requirements

  • Accurately document all interactions in the system in a clear and organized manner
  • Identify and escalate issues according to standard procedures
  • Complete all required training and maintain compliance with company and client guidelines

About you

  • Licensed Practical Nurse (LPN) certification required (U.S.-based credentials preferred)
  • Minimum of 3–5 years of professional experience required; clinical experience preferred
  • Previous call center or telenursing experience is an advantage
  • Fluent in English; Spanish proficiency is a plus
  • Strong verbal communication skills, with the ability to clearly articulate and explain complex medical terms
  • Excellent time management, organization, and attention to detail
  • Ability to prioritize tasks and perform effectively in a fast-paced environment
  • Must have a quiet, professional home workspace
  • Reliable access to a computer with high-speed internet (not company-provided)
  • High proficiency in using online systems, tools, and technology
  • About usAt Clear

Source, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. We foster a supportive, remote-friendly culture that values collaboration, engagement, and giving back to the community.

Benefits

Competitive salary

  • Medical and dental insurance (with free dependent coverage)
  • Group life insurance
  • Paid time off (PTO)Outstanding career growth opportunities
  • Skills and leadership development
  • Fun, innovative, and energetic team culture

Sourced from JobStreet · posted 4 days ago · you apply on the original site