IT Technical Support / Customer Service Representative (HYBRID)

We are looking for a customer-focused and tech-savvy IT Technical Support / Customer Service Representative to join our team. The ideal candidate is a strong communicator with good problem-solving skills and the ability to assist customers with both system-related concerns and general customer inquiries. Experience in IT support, customer service, school administration, registrar work, cashiering, or other client-facing roles is highly encouraged. If you enjoy helping people, troubleshooting technical concerns, learning new systems, and providing excellent customer service, we’d love to hear from you!

Key Responsibilities

Respond to customer inquiries and concerns through phone, email, chat, and other communication channels. Provide assistance with system, software, account, and basic technical concerns. Guide customers through basic troubleshooting, system navigation, and issue resolution. Explain products, services, features, and system processes clearly and accurately. Assist customers with account setup, onboarding, and other system-related tasks. Identify and troubleshoot basic technical issues and escalate complex concerns to the appropriate team. Document customer concerns, technical issues, troubleshooting steps, and resolutions. Follow up with customers to ensure their concerns are properly addressed. Coordinate with internal teams to investigate and resolve technical and customer-related concerns. Maintain accurate customer records and support documentation. Provide a professional, helpful, and positive customer experience at all times. Perform other customer service, technical support, and administrative tasks as needed.

Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Psychology, Education, or a related field. At least 2 year of relevant experience in IT Support, Technical Support, Customer Service, Administrative Support, School Administration, Registrar, Cashiering, or a related role. Basic understanding of computer systems, software applications, and troubleshooting. Strong verbal and written communication skills. Good problem-solving and analytical skills. Proficient in Microsoft Office and basic computer applications. Comfortable learning and using new software systems and digital tools. Ability to explain technical information in a simple and easy-to-understand manner. Ability to multitask, prioritize tasks, and work in a fast-paced environment. Patient, detail-oriented, and customer-focused. Experience assisting clients, students, parents, teachers, or other users is an advantage. Preferred Backgrounds

Applicants with experience in any of the following roles are highly encouraged to apply:IT Support Staff

Technical Support Representative

Help Desk Support

School IT Support

Customer Service Representative

Customer Support Representative

School Administrator

School Registrar

School Cashier

Administrative Assistant

Client Services Representative

Benefits

Competitive Salary

HMO and Government

Benefits

Career Growth Opportunities

Training and Development Programs

Supportive and Collaborative Work Environment

Hybrid Work Setup