Get Rewarded Fast in Makati — 40k Sign-On Bonus for New Hires!

Concentrix Philippines is seeking enthusiastic and customer-focused individuals to join our dynamic Call Centre & Customer Service team in Makati City, Metro Manila. This is a full-time position offering an exceptional opportunity to launch or advance your career in customer service excellence. As a Customer Service Representative, you will be the voice of our organisation, delivering outstanding support to our clients whilst building meaningful relationships with customers from around the world. This role is pivotal in maintaining our reputation for service excellence and customer satisfaction. What you'll be doing

• Answering incoming customer inquiries via phone, email, chat or other communication channels with professionalism and efficiency
• Providing accurate information about products and services, addressing customer concerns and resolving issues promptly
• Processing customer transactions and requests whilst ensuring compliance with company policies and procedures
• Maintaining detailed and accurate records of all customer interactions and transactions in our systems
• Following up with customers to ensure their issues have been resolved satisfactorily
• Identifying opportunities to upsell or cross-sell products and services where appropriate
• Contributing to a positive team environment by supporting colleagues and sharing best practices
• Adhering to quality assurance standards and meeting performance targets for response time and customer satisfaction

What we're looking for

• High school diploma or equivalent qualification
• Excellent communication skills with the ability to articulate clearly and professionally
• Strong listening skills and empathy when dealing with customer concerns
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computer systems and willingness to learn new software applications
• Customer service experience is preferred but not essential; we welcome enthusiastic newcomers to the industry
• Problem-solving ability and a proactive approach to finding solutions
• Reliability and punctuality with a commitment to meeting attendance requirements
• Patience and the ability to remain calm under pressure

What we offer

• Competitive Compensation: Attractive salary package with a 40,000 PHP sign-on bonus for new hires
• Career Development: Opportunities for training, skills development and career progression within a growing organisation