Customer Service Representatives (Work at Home)

Qualifications

Must have at least 6 months work experience in a customer service or an appointment setting background.

Strong verbal communication, active listening, and interpersonal skills.

Tech-savvy; can easily learn and navigate CRMs and payment processing tools.

Strong attention to detail and ability to follow compliance guidelines.

Priority given to Active Duty Military Spouses and Family Members or from the MSEP initiative.

Must be able to provide own equipment.

Key Responsibilities

Answer inbound calls from donors, supporters, and general inquiries in a professional and empathetic manner.

Process donations accurately and securely, ensuring compliance with data privacy and payment policies.

Handle donor account updates, address changes, and issue resolution in a timely manner.

Document all interactions in the CRM system with accuracy and completeness.

Escalate complex or sensitive donor issues to team leads or supervisors as needed.

Maintain a high level of confidentiality when handling donor and financial information.

Meet individual and team performance metrics, including call quality, donor satisfaction, and productivity targets.

Support fundraising campaigns, seasonal giving drives, and special outreach initiatives.