Sales & Marketing Support Coordinator (Content, Digital Marketing)

We're looking for a highly organised, digitally confident Sales & Marketing Support Coordinator to support our team and our clients across social media, digital platforms, marketing content and client projects. This is a hands-on, client-facing role. You'll work directly with clients, create content, manage digital platforms and help people understand how to use their marketing tools well. You don't need to know every platform on day one. We're looking for someone who is comfortable with technology, picks up new software quickly, communicates clearly and takes ownership of their work. We'll provide full training on our internal systems and processes. This is not purely a social media posting role. It combines content, digital marketing, technology, project coordination and client education.

Key Responsibilities

Social Media & Content

• Manage client social media accounts, primarily Instagram, Facebook and LinkedIn
• Prepare, schedule and publish content, and maintain content calendars so everything goes out on time
• Adapt content for different clients, audiences and platforms
• Create professional social media graphics and basic marketing collateral in Canva
• Help clients develop their own content, and coach them on how to post, manage and improve their presence

Digital Marketing & Platforms

• Set up and manage Google Business Profiles
• Support Google Ads and Meta (Facebook and Instagram) advertising activity
• Set up and manage client digital accounts, including Meta Business Suite
• Make website and online content updates where required
• Learn new platforms and software quickly, and show clients how to use them
• Use our internal marketing platform, and support clients in using it, once trained

Client Support

• Communicate directly with clients on marketing tasks and projects
• Walk clients through digital platforms and processes with clear instructions and demonstrations
• Help clients create, upload and manage their own content
• Follow up with clients for content, approvals, information and outstanding actions
• Respond to client questions promptly and professionally
• Build positive, professional client relationships

Project & Marketing Coordination

• Coordinate client marketing projects from brief through to completion
• Track tasks, deadlines, approvals and deliverables so nothing is missed
• Coordinate with designers, developers, content creators and other team members
• Help prepare client briefs
• Check that work is accurate and complete before it is delivered
• Support the wider team with day-to-day sales and marketing activity

What We're Looking ForThe right person is organised, proactive, confident with technology and comfortable dealing directly with clients. You should have:

• Experience managing, scheduling and publishing social media content
• A good working knowledge of Instagram, Facebook and LinkedIn
• Confident use of Canva
• Familiarity with Meta Business Suite and Google Business Profile
• A basic understanding of Google Ads and Meta Ads
• Strong written and spoken English, with content writing skills

Highly Regarded

• Strong computer and digital skills, and the ability to learn new software quickly
• Good attention to detail
• Strong time and task management, with the ability to juggle multiple client requests and deadlines
• Confidence explaining technology to people who are not technical
• A positive, solutions-focused approach

Experience with any of the following is an advantage, but not essential:

• Google Ads
• Meta Ads Manager
• Google Analytics
• CRM systems
• Project management software
• Email marketing
• WordPress and websites
• AI tools and automation

What We'll Teach YouYou don't need to know everything when you start. We'll provide training on SEO, our internal marketing platform, our internal processes, our client management approach and the other systems we use. What matters more is that you're comfortable learning technology, can follow a process, and can then confidently show a client how to use what you've learned. What Success Looks Like

• Clients feel supported
• Digital accounts are properly managed
• Projects stay organised
• Nothing gets forgotten
• Content goes out on time
• Clients grow more confident using their own marketing systems

Working Hours

You must be available Monday to Friday, 9:00am to 5:00pm Sydney time (AEST/AEDT).