URGENT HIRING | Sales Associate – Tech | Hybrid | Taguig

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Sales Associate - Tech here in Sutherland. Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. If you are a Sales Associate / Inside Sales Associate / Pre-Sales Tech and looking for a global career, do not miss this opportunity! KEY RESPONSIBILITIES

• Support a global team of Sales Specialists with pre-sales demos and technical questions from clients via voice, email, and chat channels.
• Handle basic product how-to, configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base
• Utilize Salesforce instance to document all pre-sales interactions and advance issues to other Tenable teams per documented processes. product support.
• Ensure customer feedback is properly channelled into Sales, Product Management and Marketing.
• Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with an SME to get the content added so it can be reused. At Tenable’ s discretion and approval, Nessus Pre-Sales Technical Consultants may create or add content to the knowledge base on their own.MINIMUM QUALIFICATIONS
• At least 1 years direct and verifiable Customer Service experience gained in Technical Accounts
• At least 3-6 months of sales experience in BPO industry preferably in a Technical Account
• Graduate of any associate course or bachelors' degree
• Excellent verbal and written communication skills
• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program