HR Supervisor (Learning & Development)

FILINVEST COMPANY: Filinvest Business Services Corporation (FBSC)WORKING SCHEDULE: MONDAY-FRIDAY (8:00 AM - 5:48 PM)OFFICE LOCATION: 23F VECTOR THREE, NORTHGATE CYBERZONE, ALABANG, MUNTINLUPAEMPLOYMENT TYPE: PROBATIONARY/REGULAR EMPLOYMENTJOB SUMMARYKEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:1. Learning Delivery

Facilitate engaging and effective learning sessions (classroom, virtual, or blended) for employees at various levels of the organization. Lead onboarding programs for new hires, ensuring a smooth transition into the company’s culture and processes. Serve as a subject matter expert in delivering core, compliance and functional skills training. Monitor participant engagement and provide real-time feedback to ensure learning objectives are met. Conduct post-training assessments and provide actionable recommendations to enhance future sessions. Evaluate the effectiveness of external training vendors and recommend improvements when applicable.2. Learning Operations

Oversee end-to-end program logistics, including scheduling, enrollment, venue setup, and technology support. Ensure accurate and timely preparation of training materials, resources, and participant communications. Maintain and update training records, attendance, and completion metrics in the Learning Management System (LMS). Coordinate with internal and external stakeholders, such as facilitators, vendors, and subject matter experts, to ensure seamless program execution. Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.3. Stakeholder Management

Ensure alignment of learning initiatives with organizational needs. Communicate regularly with stakeholders to provide updates, gather feedback, and address any concerns related to the business unit learning needs. Foster positive relationships with participants and encourage a growth-oriented mindset within the organization. Work Environment

Hybrid work setup, with a mix of onsite and virtual responsibilities. May require occasional travel to support training programs in other locations. Amenable or flexible enough to travel in Alabang and Makati for Learning and Development training programs

TECHNICAL COMPETENCIES AND SKILLS:Strong communication skills, demonstrating fluency and clarity in both written and spoken English. Effective facilitation and presentation skills, with the ability to engage diverse audiences. Ability to work collaboratively and establish stakeholder relationships. Strong organizational skills, with a keen eye for detail. Proficiency in using Learning Management Systems (LMS) and virtual learning tools. Analytical mindset with the ability to interpret data and generate actionable insights. Ability to adapt to changing priorities and manage multiple tasks simultaneously. Preferably has experience in BPO, particularly multinational companies

QUALIFICATIONSBachelor’s degree in Human Resources, Education, Business Administration, or a related field. Minimum of 4 years of experience in Learning and Development, with a focus on learning delivery and operations. Proven track record of managing and delivering training programs in a corporate environment.L&D related certifications are added advantage.