Medical Contact Center Assistant I / Associate I

Summary of Responsibilities: To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. All other duties as needed or assigned. Qualifications (Minimum Required): Must be a licensed healthcare professional e.g. Nurse, Pharmacist, Medtech, Radtech, Physical Therapist

• Assistant: 6 months or more of VOICE (inbound or outbound) call center experience / Associate: 2 years or more of VOICE call center experience
• Experience supporting a healthcare account
• Amenable to work night shift and hybrid setup reporting twice a week in Greenhills, San Juan