Travel Customer Service Representative (Premium International Airline Account)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCXCompetitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: Handle phone-in/chat enquiries of current and prospective members. Identify cause of problems and recommend solutions. Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to

schedule

• Maintain member accounts whenever there are changes in their profiles. Send program-related collaterals and forms. Advise on latest promotions and mechanics. Manage feedback/ complaints and liaise with backend support to resolve members’ issues. Involve in ad-hoc projects. Meet daily KPI requirement. Who are we looking for? College level
• Must have at least 12 months Travel or Airline experience in a BPO setting, with hands-on experience in ticketing and reservations
• Must have at least 6 months omnichannel experience (voice/email/chat)
• Preferably with GDS experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City
• How to Apply? Source of Application: Job Boards - Jobstreet

Virtual Recruitment HubSend us your application through Jobstreet and begin your journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare Jobstreet as the source of your application during your interview. All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.