Customer Service for Online Shopping

About The Opportunity

A fast-scaling leader in the eCommerce outsourcing sector, we power seamless customer experiences for top-tier global online retailers. Our teams act as the frontline brand ambassadors—delivering empathetic, solution-driven support that turns frustration into loyalty, and clicks into repeat purchases. Operating from a state-of-the-art on-site hub in the Philippines, we blend technology, training, and culture to deliver 24/7 customer excellence.

Role & Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and phone across global e-commerce platforms.
• Process returns, exchanges, and refunds with accuracy, ensuring compliance with brand policies and SLAs.
• Escalate complex issues to supervisors or technical teams while maintaining clear documentation and customer updates.
• Represent brand voice consistently—friendly, helpful, and solution-oriented—across all touchpoints.
• Participate in ongoing training and quality assurance sessions to stay updated on product lines, policies, and tools.

Skills & Qualifications

Must-Have

• Proficient in English (written & verbal)
• Comfortable navigating e-commerce platforms like Shopify, Amazon, or Walmart Seller Central is preferred but not required
• Strong typing speed (min. 40 WPM)
• Ability to multitask in fast-paced, metric-driven environments

Preferred

• Previous experience in retail or direct-to-consumer customer service
• Basic understanding of payment gateways and order management systems

Benefits & Culture Highlights

• On-site workspace with modern amenities, free meals, and team-led wellness activities
• Career growth paths into team lead, QA, or specialized support roles
• Performance bonuses, attendance rewards, and regular fun team-building events

Skills: e-commerce,online,customer service