IT Support & Systems Specialist

Scale Up Philippines is looking for an IT Support & Systems Specialist who can handle day-to-day technical support while also helping improve internal systems, automation, and web-based tools.

Key Responsibilities

Provide onsite IT support for computers, software, browsers, peripherals, and connectivity issues. Troubleshoot Wi-Fi, LAN, routers, internet, and basic network concerns. Set up, format, configure, and maintain Windows workstations. Install and configure approved applications and communication tools. Maintain IT equipment inventory and coordinate repairs or replacements. Conduct workstation and IT security checks, including HIPAA-related requirements for healthcare accounts. Monitor password security, workstation locking, approved applications, access permissions, and other security controls. Assist in developing and improving internal dashboards, forms, trackers, web applications, and automation tools. Support basic web development, APIs, databases, and system integrations. Use AI-assisted coding tools responsibly to write, troubleshoot, and improve code.

Qualifications

Relevant IT, Computer Science, Information Systems, Web Development qualification, certification, or hands-on experience. Strong experience in computer troubleshooting, Windows configuration, and network/internet troubleshooting. Working knowledge of HTML, CSS, JavaScript, APIs, and basic database concepts. Familiarity with AI-assisted coding/development tools. Strong problem-solving, documentation, and communication skills. Able to explain technical issues clearly to non-technical users. Willing and able to work onsite. Advantageous Experience

Experience with any of the following is highly preferred: Microsoft 365 | Google Workspace | Microsoft Teams | GitHub | Supabase | Vercel | Netlify | Network Security | Automation Tools | User Access Management | HIPAA Security Practices