Technical Support Engineer (Java & Network Troubleshooting)

Responsibilities- Responsible for guiding through impacting service incidents, owning the investigation,diagnosis, identifying of root cause and take actions to permanently fix the problems- Capacity management of the core and broadband networks to keep the customerperformance at the highest level with a proactive approach- Analyze L2 support requests from individual business units, take action to resolve theissue and/or escalate them to relevant teams- Proactively monitor the platform, interpret the information, and take action accordinglyto ensure the platform is up and running 24/7 (within the shifts)- Monitor the service components using monitoring tools such as Dynatrace- Monitor maintenance announcements of platform providers and inform related teams- Work in shifts to ensure the platform is up and running 24/7, based on shift rotationsdefined and participate in planned activities- Keep the services up at highest quality and availability- Troubleshoot and provide permanent or workaround solutions to customer complaintsin timely manner- Identify, prioritize, escalate issues (when required) to the appropriate teams- Create the defects / bugs to L3 by creating Jira tickets and regularly monitor their status

Skills & Qualifications- Good level of English- Must have at least one of the following skills, willing and eager to learn the rest of them:o Java, SQL, Oracle PLSQL, Oracle DB, Postgres, Network, Linux Systems,- Experience with the following is a plus:o Event Driven Architecture, RabbitMQ, Dynatrace- Knowledge on Java applications (Oracle, PostgreSQL integrations, log monitoring, etc.)- Knowledge on Software Development Life Cycle (SDLC)- Knowledge on writing scripts for automation purposes- Knowledge on working with Ticketing environments (Jira, service desk)- Knowledge on working with application monitoring tools (Dynatrace, App

Dynamics)- Knowledge on SQL queries (Oracle, PostgreSQL)- Knowledge on Linux operating system- Preferred: Well-rounded experience with multiple operating systems, Web technologies, and test environments- Strong problem-solving skills with good communication- Ability to work under pressure with high sense of urgency- Ability to work in flexible hours