Customer Service Representative (Full-Time; Early Morning Shift)

Exciting Perks Await!

• Competitive Salary Package
• HMO coverage with free dependent
• With Early Retirement Package
• Shift: Early Morning Shift, and Fixed Rest Days (Saturday & Sunday)
• Hybrid work Set up upon regularization
• Unlimited opportunities for employee referral incentives across the organization
• Total of 30 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Exposure in Industrial Gases Industry
• Diverse and supportive work environment

Purpose of the Position

• Will act as the first point of contact for Region South Pacific' customer in relation to order placement and order related queries and customer inquiries, complaints, product and account information

Principal Responsibilities

• Prepare, process and ensure that orders are created in SAP correctly.
• Accurate identification and recording of customer inquiries, with appropriate ownership and resolution.
• Minimize customer dissatisfaction by ensuring inquiries are handled within agreed timescales.
• Establish positive relationships with customers to maintain loyalty.
• Accurate and maximum utilization of SAP functionality in maintenance of customer master database and CRM functionalities, particularly tele query to capture all customer inquiries to support CRM intent.
• Build strong collaborative relationships with other departments

Required Qualifications / Experience

• Graduate of a 4-year business-related course
• Related experience in Customer Service and Account Management
• Good negotiation skills- at highest level (capable of representing business in major customer issues).
• Through knowledge of order to cash process