CSR / Customer Service Representative - up to 26,500 salary package (Start ASAP)

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our dynamic team. This is a full-time position based in Cebu City, Cebu, offering a competitive salary package of up to 26,500. In this role, you will be the voice of our company, delivering exceptional customer service and support to clients across various channels. This position is crucial to maintaining our reputation for excellence and ensuring customer satisfaction remains at the forefront of everything we do. We are looking for someone who can start as soon as possible and is ready to make an immediate impact.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, addressing inquiries and resolving issues efficiently
• Provide accurate information about products and services to customers, assisting them in making informed decisions
• Document customer interactions and maintain detailed records in the company system for quality assurance and reference purposes
• Process customer requests, complaints, and concerns whilst maintaining a calm and empathetic demeanour
• Identify customer needs and escalate complex issues to the appropriate department or supervisor when necessary
• Follow company procedures and policies to ensure consistency in service delivery across all customer touchpoints
• Work collaboratively with team members to achieve departmental targets and contribute to a positive team environment
• Participate in training sessions and development programmes to enhance product knowledge and customer service skills
• Monitor call times and meet performance metrics, including call duration, customer satisfaction ratings, and first-call resolution rates

What we're looking for

• High school diploma or equivalent qualification at minimum
• Willing to work full time onsite
• Amenable to work in shifting

schedule

• Can start ASAPExcellent verbal and written communication skills with the ability to interact professionally with customers and colleagues
• Strong listening skills and the ability to understand customer needs quickly and accurately
• Patience and empathy when dealing with difficult or frustrated customers
• Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality service
• Proficiency in using computer systems, call centre software, and relevant applications
• Problem-solving mindset with the ability to think on your feet and provide effective solutions
• Customer-first mentality with a genuine desire to help and support clients
• Previous call centre or customer service experience is preferred but not essential for motivated candidates

What we offer

We are committed to supporting the professional growth and wellbeing of our employees. We offer a competitive salary package of up to 26,500, with various benefits designed to enhance your career and personal development. Our supportive work environment encourages collaboration, innovation, and continuous learning. We provide opportunities for skills development through training and mentoring programmes, enabling you to advance your career within the organisation. We believe in recognising and rewarding hard work and dedication, with clear pathways for progression. Additionally, we foster a positive workplace culture where your contributions are valued and your professional goals are supported.

About us

We are a dedicated customer service and talent management organisation committed to delivering excellence in all that we do. We work with leading companies to provide outstanding support and solutions that exceed expectations. Our mission is to attract, develop, and retain exceptional talent whilst maintaining the highest standards of customer service. We pride ourselves on creating a supportive, dynamic workplace where employees can thrive professionally and personally. With a focus on innovation and continuous improvement, we are building a team of passionate individuals who are committed to making a positive difference for our clients and each other. Apply nowIf you are a motivated and customer-focused individual ready to start your career with us, we would love to hear from you. Please submit your CV and a brief cover letter outlining your interest in this role. We encourage applications from all candidates and are looking for someone who can begin as soon as possible. Apply today and take the next step in your career journey with us.