Customer Service Trainer

Talent

Pop App is looking for a Customer Service Trainer to help onboard, coach, and prepare new customer service agents for success.

If you have strong customer service experience and enjoy teaching, coaching, and helping others improve, this is an opportunity to turn that experience into a training-focused role.

This is a permanent, 100% work-from-home position supporting a global remote team.

Quick Details

• Location: Philippines | 100% Remote
• Work Setup: 100% Work From Home

Employment: Full-time

• Schedule: US business hours
• Experience: Customer service + training experience
• Pay: Paid in USD, hourly

What You'll Do

• Lead virtual training sessions for newly hired customer service agents
• Train new hires on customer service processes, tools, and role expectations
• Conduct assessments and provide feedback on trainee performance
• Provide 1-on-1 and group coaching
• Help agents build the skills and confidence needed to become client-ready
• Create and update training materials and resources

What We're Looking For

• 3+ years of customer service experience, preferably in BPO, e-commerce, or a similar environment
• At least 1 year of training, coaching, onboarding, or facilitation experience
• Strong understanding of customer service best practices
• Excellent written and verbal English communication skills
• Confident presenting and facilitating virtual training sessions
• Strong coaching and interpersonal skills
• Organized, detail-oriented, and comfortable working independently
• Able to give clear and constructive feedback

Experience with e-commerce or customer support platforms such as Shopify, Gorgias, Zendesk, Freshdesk, Re: Amaze, or similar tools is a plus.

Experience with Trainual, Moodle, Loom, Canva, HubSpot, or similar platforms is also a plus.

Technical Requirements

• Personally owned laptop or desktop computer
• Minimum Intel i5 or Ryzen 5 equivalent
• At least 8GB RAM
• Reliable internet connection with a minimum of 25 Mbps upload and download speed
• Quiet, dedicated workspace suitable for virtual training

What We Offer

• Permanent 100% work-from-home setup
• Paid in USD, hourly
• Paid time off
• Health and dental coverage
• Holiday bonuses
• Performance-based incentives
• Opportunities for career growth and leadership development
• Opportunity to work with international clients and remote teams

How to Apply

Ready to turn your customer service experience into an opportunity to train and develop others?

Click Apply Now and complete the application.

When prompted for an application code, enter

CSRTS26

Applications sent through email or LinkedIn messages will not be considered.

We look forward to hearing from you!