Customer Advisor

Company Description VXI Global Holdings B.V Philippines is a business process outsourcing company that provides customer care and support services to global clients across various industries. The organization focuses on delivering high-quality customer experiences through professional contact center operations and tailored service solutions. VXI invests in training, technology, and a supportive work environment to help team members succeed and grow in their careers. The company offers opportunities to work with international brands and develop strong customer service and communication skills.

Role Description The Customer Advisor is a full-time, on-site role based in Metro Manila, responsible for handling inbound and outbound customer contacts through phone, chat, or email. Day-to-day tasks include responding to customer inquiries, resolving issues, and providing accurate information about products, services, and account-related concerns. The role involves documenting interactions in internal systems, following established procedures, and escalating complex cases when needed. Customer Advisors are expected to maintain a high level of professionalism, meet performance targets, and contribute to positive customer experiences. The position also includes participating in training, adhering to company policies, and collaborating with team members and supervisors to improve service quality.

Qualifications

• Strong customer interaction skills, including Customer Contact, Customer Support, and Customer Satisfaction.
• Ability to provide guidance and assistance through effective Client Counseling and Communication.
• Excellent spoken and written English communication skills.
• Customer service experience in a contact center or similar environment is an advantage.
• Comfort with using computers, CRM tools, and standard office applications.
• Ability to work on-site in Metro Manila, including flexible

schedule

s, weekends, or holidays as required.

• Demonstrated problem-solving skills, patience, and empathy in handling customer concerns.
• Completion of secondary education; college-level or degree holders are preferred but not required.