Earn Up to ₱100K + ₱60K Bonus! USRN (NY License) | Ortigas Onsite| Start ASAP!

About Omega Healthcare Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partners across the healthcare ecosystem to deliver breakthrough results by reimagining and elevating revenue operations. Powered by the Omega Digital Platform®, our agentic AI engine leverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction.  Omega Healthcare empowers organizations across provider, payer, and life sciences sectors to navigate today’s healthcare challenges while building the agility to adapt as healthcare and technology continue to evolve rapidly. Recognized by industry analysts, Omega Healthcare has consistently been ranked a leader in driving operational performance excellence. Job Role: Assists Patients in the following: Prescription, Visit Follow Up, Non-Urgent Medical, and Test Result Questions

• Review the in-basket continuously throughout the day to triage all unread messages
• Reach out to patient by telephone for urgent issues (guidelines attached) and with the local site via telephone or email as appropriate
• Perform appropriate chart review and respond directly to patient through Epic MyChart

Route messages requiring further clinical assistance from the site to the appropriate pool or provider (e.g., requests for changes in medication, new onset medical conditions or symptoms, referrals)

• Process medication refill requests and route to provider
• Document appropriately in the Epic EHR through the MyChart encounter
• Review and complete if appropriate or route to local site administrative pool
• Document appropriately in the Epic EHRQualifications: Must be a US Registered Nurse – New York Licensed
• Graduate of BS Nursing with active Philippines Registered Nurse
• With Clinical or Hospital experience of at least 2 year
• Amenable to work on night shift
• Ability to demonstrate critical and independent thinking

Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure,Excellent communication skills – written, interpersonal and the ability to communicate effectively via telephone and electronically

• Strong computer skills including Microsoft Office suite and Electronic Medical Records
• Excellent customer service skills