Technical Sales Account Manager (Telco Sales -For Guam)

The Technical Sales Account Manager is responsible for developing, managing, and growing enterprise customer relationships while serving as a technical solutions resource throughout the sales cycle. This position combines strategic account management with consultative technical sales, including customer discovery, site assessments, solution design, proposal development, financial business-case preparation, and coordination with internal engineering, product, operations, and implementation teams. The Technical Sales Account Manager represents IT&E to the business community and supports the sale and continued use of IT&E's enterprise telecommunications, managed IT, cloud, fixed and wireless, connectivity, and related technology solutions. The role must be able to understand customer business and technical requirements, translate those requirements into practical solutions, and support successful delivery from initial opportunity through implementation and ongoing account growth.

Key responsibilities

Achieve assigned sales, revenue, and growth targets within an assigned enterprise territory or account portfolio. Develop and maintain strong relationships with business customers, technical contacts, and senior decision-makers. Conduct face-to-face customer meetings, site assessments, and technical discovery discussions to identify business, network, connectivity, cloud, managed IT, and other technology requirements. Design, recommend, and present enterprise telecommunications and IT solutions that meet customer needs and align with IT&E capabilities. Prepare and deliver technical and commercial proposals, quotations, scopes of work, solution diagrams, cost estimates, and presentations. Clearly explain technical recommendations, available options, pricing, implementation requirements, and service benefits to customers. Develop financial business cases and support internal pricing and profitability reviews for strategic opportunities. Manage the technical aspects of RFP and RFI responses, including coordination with engineering, operations, product, and other subject-matter experts. Partner with internal teams to validate technical feasibility, define service requirements, resolve design issues, and ensure successful handoff from sale through installation and activation. Identify opportunities to expand existing customer relationships through additional IT&E products, services, upgrades, and managed solutions.

About you

Bachelor's degree in Information Technology, Engineering, Telecommunications, Computer Science, or a closely related technical field required. An equivalent combination of directly related technical education, certifications, and substantial professional experience may be considered. Minimum of eight years of progressively responsible experience in telecommunications, information technology, network solutions, managed services, cloud services, or related technical fields. Minimum of five years of customer-facing experience in technical consulting, solution selling, professional services, enterprise sales engineering, or selling complex technology solutions. Demonstrated experience developing technical proposals, scopes of work, solution recommendations, and financial business cases for enterprise customers. Knowledge of enterprise and hospitality-grade telecommunications and IT solutions, managed IT, cloud, fixed and wireless, connectivity, networking, and security solutions. Knowledge of technical sales cycles, solution design, RFP/RFI responses, proposal development, and implementation coordination. Ability to forge strong, long-lasting relationships with senior executives. Ability to communicate clearly, concisely and accurately with all levels of staff and customers, both verbally and in writing. Ability to translate complex customer requirements into clear, practical, and competitive technical solutions. Ability to work in a team environment and perform in a self-directed, hard-working, creative and forward-thinking manner.