Customer Service Account - No Prior Experience Required

About Us

Alorica Teleservices, Inc. is a leading customer service provider dedicated to delivering exceptional support and solutions to clients across diverse industries. We pride ourselves on creating a positive work environment where our team members can grow, develop their skills and build rewarding careers. With a commitment to excellence and innovation, we partner with major global brands to provide outstanding customer experiences.

About the Role

We are seeking enthusiastic and customer-focused individuals for our Customer Service Account position, based in Santa Mesa, Manila City, Metro Manila. This is a full-time opportunity perfect for candidates with no prior experience who are eager to launch their career in customer service. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues and providing support via telephone and other communication channels. This position is essential to maintaining our reputation for excellent customer service and directly contributes to client satisfaction and retention.

Key Responsibilities

• Answer and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about products, services and company policies
• Resolve customer issues promptly and escalate complex matters to appropriate departments when necessary
• Maintain detailed and accurate records of customer interactions and transactions
• Process customer requests, orders and complaints efficiently
• Follow established protocols and procedures to ensure consistent service quality
• Contribute to a positive team environment and support colleagues as needed
• Meet performance targets including call handling time, customer satisfaction and productivity metrics

What We're Looking For

• No prior customer service experience is required – we provide comprehensive training for all successful candidates
• Strong communication skills with the ability to speak clearly and listen actively
• Excellent customer service orientation and a genuine desire to help others
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficiency in basic computer skills and typing
• Reliability and punctuality with a strong work ethic
• Patience and problem-solving skills when dealing with challenging situations
• Willingness to learn and adapt to new systems and processes
• High school diploma or equivalent qualification
• Fluent English communication ability (verbal and written)

What We Offer

• Comprehensive on-the-job training programme to prepare you for success in the role
• Competitive salary and performance-based incentives
• Opportunities for career growth and advancement within the company
• Health and wellness benefits to support your wellbeing
• Supportive team environment with experienced supervisors and mentors
• Access to ongoing professional development and skills training
• Employee discounts and special benefits packages
• Flexible scheduling options where possible

Apply NowIf you are ready to launch your career in customer service with a leading teleservices provider, we would love to hear from you. Please submit your application with your resume and a brief cover letter explaining your interest in joining our team. No prior experience is necessary – we are looking for enthusiastic individuals with a passion for customer service who are ready to make a positive impact.