Customer Service Representative | Clark, Pampanga

Be a #KaInfoscion and become an ambassador of our core values CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship. Overview of the role but not limited to: Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction

Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate. Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and services and assist customers regarding these services and follow all company policies and procedures, regulatory and legal requirements in execution of the job duties. Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation

• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need
• Qualifications: Graduate of bachelor’s degree in any field with or without BPO experience
• At least 1 year completed in college with no back subject - minimum of 18 months BPO experience
• Excellent communication skills
• With no issues and concerns reporting onsite 100% in Clark, Pampanga. Candidates who live near our offices will have better advantages
• With no issues and concerns working on night shifts, shifting

schedule

• s and split offs as necessary, working on holidays and weekends
• Teachable behavior and good business etiquette
• We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift

schedule

s, fixed working

schedule

s, fixed weekends off or pure nonvoice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements. Our office is located at CLARK Recruitment Hub, BPO Tech Hub 2, Ground floor, SM Clark Angeles Pampanga (across SMX Convention)“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy,childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #Infosys

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