Customer Service Representative

Provide excellent customer experience to US mortgage clients, support customers with financial and homeownership goals, collaborate with diverse teams and global leaders, and be part of a pioneering and fast-growing mortgage operations team. Office Location: 3F BPOSeats, Metro Alabang Town Center, Alabang, Muntinlupa City

Work Schedule: Graveyard Shift Monday-Friday (On-site)

Fixed Weekends Off

Start Date: October 05, 2026Key

responsibilities

• Provide excellent customer experience to US mortgage clients
• Support customers with financial and homeownership goals
• Collaborate with diverse teams and global leaders

About you

Educational Requirement: College Level, College Undergraduates or Bachelor's Degree holder. Must have two years of BPO experience handling any of the following: Property Insurance, Home Insurance, Collections and Payment Processing, Home Insurance or Mortgage

• Excellent English communication skills
• Willing to work on a graveyard/night shift

Candidates without Insurance or Mortgage experience are welcome to apply, provided they have at least 3 years of Customer Service Representative (CSR) experience

• Experience in billing or financial accounts (nice-to-have)
• Strong analytical and problem-solving skills (nice-to-have)

About us

Moder was founded in December 2020 with one mission: to positively impact the financial health of companies using top talent, workflow best practices, and progressive technology. We are a tech-forward outsourcing company supporting the US mortgage, insurance, and banking industries. Whether through end-to-end outsourcing or specialized component-based solutions, we partner with clients to elevate operations and deliver world-class customer experiences. Backed by industry experts from both client and provider sides, Moder has grown into a trusted global solutions powerhouse with teams across the US, India, LATAM, and the Philippines, proudly supporting 50+ international clients.

Benefits

• Fixed weekends off for all employees
• HMO Day 1 (including dependents) – up to ₱200,000 coverage₱2,000 Perfect Monthly Attendance Bonus

Performance-based incentives

• Comprehensive training & career development
• Opportunities for growth
• Dynamic and supportive work environment

Monthly Engagement Activities

Year-End Party

Quarterly Employee Recognition Awards

Click “Apply Now” and start your Moder journey today! Don’t miss the opportunity to grow your career in the financial services industry.