Client Services Representative (CSR) – Digital Marketing

We are looking for a Client Services Representative (CSR) who can confidently communicate with clients and coordinate digital marketing projects. This role is ideal for someone with BPO voice experience, strong organizational skills, and working knowledge of Adobe Photoshop.

Key Responsibilities

Handle client communications through calls, email, and ticketing platforms. Gather project information and clarify client requirements. Coordinate requests, timelines, and revisions with creative teams. Review creative materials and provide basic design input using Adobe Photoshop. Monitor project progress and ensure accurate, high-quality, and timely delivery. Maintain clear documentation of client requests and project updates.

Qualifications

At least 2 years of BPO customer service experience. Experience handling inbound and/or outbound client calls. At least 2 years of experience supporting digital marketing products or services. At least 1 year of hands-on Adobe Photoshop experience. Strong verbal and written communication skills. Excellent attention to detail, organization, and time management. Comfortable working directly with clients. Willing to work a permanent night shift.