Customer Service Representative | Alabang

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship. Overview of the role but not limited to: Assist customers via multiple support channels which may include calls (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction

Deliver a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment. Research and evaluate possible solutions to complex problems that require identifying the root cause and some deviations from procedures. Take ownerships in customer's concern and anticipate future issues to avoid repeated issues or escalations

De-escalate client/customer experience situations effectively while guiding client/customer through complex and unique inquiries. Understand how systems connect to processes and outcomes. Drive change and embrace continuous improvement by creating processes and provisions to accommodate change. Foster a professional relationship with our customers/clients to enhance brand loyalty. Handle transactional responsibilities while adhering to strict confidentiality and privacy standards. Adept at shifting work priorities to meet the needs of the business and customer demand. Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation

Adhere to program specific processes, policies & procedures and meetings via ms teams/Webex/callsPerform assigned tasks and ad-hocs based on business need

Qualifications

• Graduate of bachelor’s degree in any field
• We also accept candidates who have completed at least 1st year in college with no back subjects and a minimum of 18 months BPO experience.
• Open to High School Graduates or Senior High School Graduates with a minimum of 4 years BPO experience.
• Excellent communication skills, teachable behavior and quick to learn
• With no issues and concerns reporting onsite 100% in Alabang, Muntinlupa. Candidates who live near our offices will have better advantages
• With no issues and concerns working on night shifts, shifting

schedule

s and split offs as necessary, working on holidays and weekends

• Amenable to work in a 24/7 shift/schedule We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift

schedule

s, fixed working

schedule

s, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements. Our office is located at Alabang Recruitment Hub - 11th Floor Recruitment Hub Filinvest Axis Tower 2, Northgate Cyberzone Filinvest Corporate Center, Alabang Muntinlupa

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age,race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity,pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #Infosys

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