Sales Enablement Content Specialist

Own intake coordination and request steerage for PBM and pharmacy sales enablement support. Manage the intake process for sales enablement requests across PBM and pharmacy growth teams, ensuring requests are captured clearly, routed appropriately, prioritized against business needs, and coordinated with the content creation team for timely execution. Key responsibilities

Manage the intake process for sales enablement requests across PBM and pharmacy growth teams, ensuring requests are captured clearly, routed appropriately, prioritized against business needs, and coordinated with the content creation team for timely execution

Own and maintain documentation of PBM and pharmacy business leadership priorities, strategic growth areas, must-win opportunities, campaign priorities, and enablement focus areas to inform request steerage, prioritization, and resource allocation

Oversee the ticketing queue for incoming sales enablement requests, monitor status and turnaround expectations, identify risks or bottlenecks, and coordinate closely with content creators to support timely, high-quality delivery of approved materials

Manage PBM and pharmacy sales enablement content libraries, including slide libraries, template libraries, self-service assets, and reusable content modules, ensuring materials are easy to find, current, organized, and aligned to approved messaging and brand standards

Manage the process for content review, refresh, retirement, replacement, and version control to ensure digital sales enablement materials remain accurate, timely, compliant, and useful

Own taxonomy and classification of documents and clients, including source-of-truth guidance on customization requirements and mandatory, strategic, or optional content designations

Develop and maintain self-service tools, templates, guidance documents, and user education materials that help sales and growth teams efficiently access and apply approved content

Create or adapt sales enablement materials when needed, including custom slides, presentation updates, one-pagers, follow-up materials, training content, and account-specific collateral

Identify opportunities to streamline request handling, reduce duplicative work, improve content reuse, increase self-service adoption, and strengthen quality control across PBM and pharmacy sales enablement materials

About you8-10 years of experience in marketing, sales enablement, content operations, project coordination, communications, knowledge management, proposal support, or a related business function

Experience managing an intake process, ticketing queue, project workflow, content request process, or similar operational system with multiple stakeholders and deliverables

• Demonstrated ability to organize, prioritize, and steer a high-volume queue of requests based on business need, urgency, audience, and available resources
• Experience maintaining content libraries, document repositories, sales enablement materials, knowledge management systems, or similar digital asset environments

Strong proficiency with Microsoft Office, especially PowerPoint, Word, Excel, and Outlook, with the ability to create, edit, organize, and maintain polished sales-facing materials and templates

Strong organizational skills, including ability to manage version control, content taxonomy, document lifecycle processes, naming conventions, usage guidance, and source-of-truth documentation

• Strong written communication skills, with the ability to create clear process documentation, user guidance, training materials, and stakeholder communications
• Strong attention to detail, including accuracy of content, metadata, formatting, versioning, permissions, ownership, expiration dates, and required updates
• Ability to work cross-functionally with sales, growth, marketing, PBM, pharmacy, product, clinical, compliance, and business leadership stakeholders
• Ability to operate in a fast-paced environment with shifting priorities while maintaining process discipline, stakeholder responsiveness, and content quality